Support Policy Page

Effective Date: 27-02-2025

1. Introduction At ShopKuick.com, we are committed to providing excellent customer support to ensure a smooth shopping experience for both buyers and sellers. This Support Policy outlines the assistance we offer and the channels available for support.

2. Support Channels We provide support through the following channels:

• Email Support: Reach us at [support@shopkuick.com] for any queries.

• Help Center: A self-service knowledge base with FAQs and guides.

3. Response Time

• Emails and inquiries will be responded to within 24 to 48 hours.

• Urgent issues will be prioritized and addressed as soon as possible.

4. Support for Buyers

• Assistance with order tracking, cancellations, and refunds.

• Help with account management and payment issues.

• Resolving product or delivery-related concerns.

5. Support for Sellers

• Guidance on store setup and product listings.

• Assistance with payment settlements and order fulfillment.

• Help with resolving disputes and buyer concerns.

6. Issue Resolution Process

• All reported issues will be acknowledged within the standard response time.

• We will investigate and collaborate with relevant parties to resolve the issue.

• If additional time is needed, customers will be updated on the progress.

7. Limitations of Support

• We do not provide technical support for third-party tools or services.

• Support does not cover issues caused by user negligence or policy violations.

8. Contact Us For any support-related concerns, please reach out to our customer service team via support@shopkuick.com.

We are dedicated to making your experience on ShopKuick.com seamless and enjoyable!